İstanbul Bilgi Üniversitesi Learn

BİLGİ account

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BİLGİ e-mail

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@bilgi.edu.tr · @bilgiedu.net

Quick fixes

  • Forgot your password?

    Reset by SMS: text bilgipass to 2322.

  • Locked out of your e-mail?

    IT support handles account access: ithelpdesk@bilgi.edu.tr

  • Course missing from your list?

    Check Courses → In progress.

santralistanbul · 1913

We do not learn for school, but for life.

We teach inside the turbine halls that once lit Istanbul. Your courses, assignments, exams and Zoom sessions in one place.

SIS transfer Next transfer 17h 24m
Last transfer · 05.08 20:00 20:00

Course registrations you approve in SIS are transferred to Learn every day at 20:00. Depending on the queue, a course can take up to 48 hours to appear on your page.

FAQ

Frequently asked questions

The questions our support desk receives most. Write to us if yours is not here.

01Why do I get the “You can’t edit your own profile” error?
Learn matches you through your Microsoft account. If another Microsoft account is open in your browser, the system signs you in with an identity that is not registered in Learn and returns this error. Log out, close other Microsoft sessions and sign in again with your BİLGİ address. If it persists, write to lms.support@bilgi.edu.tr
02I forgot my password. How do I reset it?
Text bilgipass to 2322 from your phone and you will receive the reset steps. If the SMS does not arrive, write to ithelpdesk@bilgi.edu.tr
03I can’t access my e-mail. How do I log in?
Login depends entirely on your Microsoft account, so you cannot reach Learn without it. Recover your account first: ithelpdesk@bilgi.edu.tr
04I registered for a course in SIS but I can’t see it in Learn.
First check Courses → In progress — the course is usually there. If it is still missing, it may be waiting for the transfer: registrations move from SIS to Learn every day at 20:00 and a course can take up to 48 hours to appear. Once that window has passed, send the course code to lms.support@bilgi.edu.tr
05Can you send me course materials, my assignment or exam results?
We have no access to those records. Contact your instructor or faculty for course content and grades.
06Can you help with course software such as Rhino?
Our scope covers Learn and Zoom only. Contact your faculty for course software.

Support

Support

We cover issues with Learn and Zoom. Include your BİLGİ e-mail and student or staff number so we can reply faster.

Learn and Zoom issues

lms.support@bilgi.edu.tr

E-mail, password and account issues

ithelpdesk@bilgi.edu.tr

Turnitin support

BİLGİ Library and E-Resources

For course materials, assignment grades and exam results, contact your instructor or faculty — we have no access to those records.